Refund policy

Exchange Policy

At Maya Jeweler, your satisfaction means everything to us.
While we do not offer returns or refunds, we’re happy to provide an exchange within 7 days of receiving your order.

To qualify for an exchange, your item must be in the same pristine condition as received — unworn, unused, with all original tags attached, and in its original packaging. Please also include your receipt or proof of purchase.

To initiate an exchange, kindly contact us at support@mayajeweler.com within 7 days of delivery. Once your request is approved, we’ll share detailed instructions on how and where to send your item.
Please note that any packages sent without prior approval will not be accepted.

Shipping costs for exchanges are the responsibility of the customer.

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Damages and Issues

We take great care in inspecting each piece before it leaves our studio.
If your order arrives damaged, defective, or if you receive the wrong item, please reach out to us immediately at support@mayajeweler.com so we can make it right with care and priority.

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Exceptions / Non-Exchangeable Items

Please note that some items are not eligible for exchange, including:
 • Custom or personalized designs
 • Final sale items
 • Gift cards
 • Hazardous materials, flammable liquids, or gases

If you have any questions about whether your item is eligible for exchange, please contact us before shipping anything back.

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International Orders (Including the EU)

Our exchange policy applies worldwide, including customers in the European Union.
All exchanges must be requested within 7 days of receiving your item, under the same eligibility conditions